CC-CV1 Code of Conduct - Vulnerable Consumers
| File Reference : | CC-CV1 Code of Conduct - Vulnerable Consumers |
This document provides guidance and principles in how staff within a company should act towards vulnerable consumers.
It is comprehensive and covers multiple factors such as:
- Vulnerability Policy
- Commitment to Vulnerable Consumers
- Inclusive Service Design
- Touchpoints
- Data Protection
- Third-Party Representatives Policy
- Interruption to Essential Services Policy
- Stakeholder Engagement
- Vulnerable Consumer Sales Policy
- Customer Care and Complaints